Dhaka88 Privacy Policy — Our Commitment to Protecting Your Data

Welcome to dhaka88 — Bangladesh's trusted online gaming and betting platform. We take your privacy seriously. This Privacy Policy explains how dhaka88 collects, uses, shares, and protects your personal information.

Many platforms write their privacy policies in ways that are difficult for the average person to follow. dhaka88 takes a different approach. We believe you have the right to know exactly what happens with your information — so this policy is written in clear, straightforward language.

By creating an account on dhaka88 or using any of our services, you are deemed to have read and accepted this Privacy Policy. This policy is part of our Terms & Conditions effective together with.

Dhaka88 only collects information that is necessary to provide you with the best service. We do not request any unnecessary or excessive data.

Information you provide directly:

• Full name, email address, mobile number — collected at registration
• Date of birth — for age verification
• National ID or passport number — during KYC verification
• Payment details (bKash/Nagad/Rocket number) — for processing transactions
• Messages or complaints sent to support

Automatically collected information:

• IP address & device information — for security purposes
• Browser type and operating system
• Time spent on site and list of pages visited
• Login time & location data (city level)
• Gaming history & betting patterns — for fraud detection

Dhaka88 uses your data only for specific, legitimate purposes. Below, we clearly outline exactly what we do with your information:

• Account Management: To create, manage, and secure your account.
• Transaction Processing: To process deposits & withdrawals and maintain transaction history.
• Age & Identity Verification: To fulfill legal obligations and protect minors.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your questions and complaints.
• Service Improvement: To analyze data and enhance the platform experience.
• Promotional Communications: To inform you of new offers and promotions with your consent (you can opt out at any time).

Dhaka88 does not sell your personal information to third parties. In limited cases, certain information may be shared with specific partners — strictly for the purpose of delivering our services.

• Payment Processors: Used solely to process transactions with bKash, Nagad, and Rocket. Each of these services operates under its own privacy policy.
• Game Providers: Game providers such as Evolution and Pragmatic Play receive only the minimum data necessary to verify game outcomes.
• Identity Verification Services: Trusted third-party services are used to verify identity as part of the KYC process.
• Law Enforcement: We may be required to share information with authorities under a court order or legal obligation.

Outside of the above, dhaka88 does not share your data with anyone. A confidentiality agreement (NDA) is in place with every partner.

Dhaka88 stores your data on secure servers hosted in internationally certified data centers with 24/7 security monitoring.

How long your data is retained:

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: A minimum of 7 years, in accordance with international financial regulations.
• Communication Records: Support chat and email records are retained for up to 3 years.
• Marketing Consent: Until you withdraw your consent.

After the specified period, your data is securely deleted. You may also request account deletion at any time; however, certain information may need to be retained to meet legal obligations.

Dhaka88 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help us recognize you and improve our services.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

Dhaka88 employs multiple layers of security technology to protect your information. We adhere to internationally recognized data protection protocols.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Data Encryption: All stored sensitive data (passwords, payment details) is always encrypted.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Access Controls: Only authorized staff can access data on a need-to-know basis.
• Suspicious Login Alert: You will be notified immediately if any unusual login activity is detected.

As a dhaka88 user, you have a number of rights over your own data. We fully respect these rights and have made them easy to exercise.

To exercise these rights, please contact Help Center Reach out to us. We aim to respond within 30 business days.

Dhaka88 is a platform exclusively for adults (18+). We do not knowingly collect any information from minors.

• Age is verified at registration by confirming your date of birth.
• Additional identity verification is carried out through the KYC process using official ID documents.
• If an account holder is found to be underage, the account will be suspended immediately and all associated data will be deleted.
• If a minor's account is identified, the relevant guardian may be notified.

Dhaka88 may update this Privacy Policy from time to time — when new services are added, laws change, or our practices evolve. We will never make changes silently.

• For significant changes, at least 14 days ago You will be notified.
• Notices will be clearly displayed on your registered email or within the platform.
• Check the "Last Updated" date at the top of the page to confirm you are viewing the latest version.
• Continued use of our services after any changes will be considered acceptance of the updated policy.

For any questions, requests, or concerns regarding our Privacy Policy, please contact us through any of the channels below. Our dedicated privacy team will carefully review your request.